::  Important Information  ::

Spectrum Clarity is closing, effective from 30 June 2021.

Nature of your enquiry and our proposed solution.



Spectrum Clarity will cease to provide any pre-planning services from 1 June 2020. No further referrals will be accepted. Where clients have a current appointment, these will be honoured and completed.

Access request/appeals

Access request/appeals

Spectrum Clarity will cease to provide any assistance with access request and/or access appeals from 30 April 2021. No further referrals will be accepted. Where clients have a current appointment, these will be honoured and completed.

12-month Reviews

12-month Reviews

Spectrum Clarity has never provided any services to support preparing for annual review. There is no change with this arrangement.

Support Coordination

Support Coordination

Spectrum Clarity is not accepting any new referrals for Support Coordination that is funded in a participants NDIS Plan. Current Support Coordination clients of Spectrum Clarity have a customised approach to suit their specific needs and requirements.



Spectrum Clarity is not accepting any referrals for appeals.

Past clients

Past clients

If your request does not fall within any of the issues above, please email info@spectrumclarity.com.au

Please note that telephone calls are no longer being monitored. Please use the email address of info@spectrumclarity.com.au

Details of the change

In November 2019, Spectrum Clarity wrote to all clients and key stakeholders advising we would close our services on 30 May 2020. The process of planning our closure has taken time, we didn’t want any decision to be rushed and emotionally driven. The consideration of our existing clients was at the forefront through-out the entire process. Our doors will be shut by 30 June 2021.

Spectrum Clarity is a service created to make the process more transparent for clients, helping children and families navigate the services system including the NDIS goliath. Myself and my team always strived to be the market leader, through achieving quality standards accreditation, outstanding customer service with a highly skilled and credentialed workforce.

We are proud of our many achievements, some of these include:

  • As a start-up business opening 1 July 2017, we have seen approximately 400 clients.
  • All access requests (except 2), that have been applied for, has been resulted in the participant being accepted onto the Scheme.
  • We have a 100% track record for winning appeals, these include both access appeals and NDIS appeals, often resulting in a substantial increase in NDIS Plans.
  • Support Coordination – Spectrum Clarity has been the market leader is paediatric autism services, largely attributable to a workforce of Accredited Mental Health Social Workers which exceeds most qualifications of the Support Coordination workforce currently available in the market. Our practice is underpinned by evidence-based practice, with constant renewal and upgrading through professional development activities on an annual basis. This has been accompanied by the Business Owners own lived experience of her son’s diagnosis of ASD.

Why are we changing?

Spectrum Clarity is an independent Provider with no funding from external sources, which gave us the ability and a voice to advocate freely for our client’s best interests. Not only did we advocate at the grassroots planning meetings, but we presented at conferences, wrote policy papers to local Commonwealth Members of Parliament and peak bodies, hoping to contribute with system improvements.

The synergy amongst team members has been extraordinary and been one of the Spectrum Clarity hallmarks, evidence by our stable workforce that remains until till this day.

We know we have made a difference in the lives of our clients, and hopefully at the broader system level. But like anything, there comes a time to reflect and seize the moment to do something different. At Spectrum Clarity, we are in the season to do something different. We are excited by the new ventures that each of us are dreaming and planning for, we are proud our brand has become well recognised and respected; we have achieved the ultimate!

From my team to yours, we send a very big thank you for all our clients and professionals where our paths crossed. We wish you all the very best in your unique journey.

Ask not what the world needs. Instead, ask what makes you come alive and go do that, as what the world needs are people who have come alive.

Dr Howard Thurman

Author, Philosopher, Theologian, Educator, and Civil RightsLeader


Elaine Jackson

Founder, Managing Director, Accredited Mental Health Social Worker

From my team to yours, we send a very big thank you for all our clients and professionals where our paths crossed.

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